Financial Advice - Website disclosures

Licence Information

Collins Group Limited (FSP20141) holds a licence issued by the Financial Markets Authority to provide a financial advice service.

Nature and Scope of the Financial Advice Provided

Collins Group Limited provides financial advice and investment planning services relating to the following financial products:

Kiwisaver, superannuation and investment products
NZ Funds Advised Portfolio Service
NZ Funds Kiwisaver Scheme
NZ Funds Income Generator

Collins Group does not generally provide financial advice on products not listed above. However some clients may have investments in other financial products. Where this is the case we may provide advice on those products as part of providing financial advice to those clients.

Fees and Expenses

Collins Group Limited may charge the following fees for financial advice;

an initial advice fee for the time involved in meeting a client, obtaining all necessary information and preparing and presenting a financial strategy.
an ongoing financial advice fee for the provision of ongoing financial advice services; andwhere requested by a client, undertaking a specific assignment, for which an agreed consultancy fee may be charged.

Duties

Collins Group Limited, and anyone who gives financial advice on our behalf, have legal duties relating to the way that we give advice.

We must:

give priority to our clients' interests by taking all reasonable steps to make sure our advice isn't materially influenced by our own interests.
exercise care, diligence, and skill in providing the advice.
meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we the expertise needed to provide you with advice).
meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we treat you as we should and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at www.fma.govt.nz.

Conflicts of Interest, Commissions and Incentives

Our financial advisers are remunerated by way of a base salary and bonuses and do not receive any other forms of remuneration for providing financial advice.

Collins Group Limited may receive commissions from the managed investment scheme managers on whose products we provide financial advice or in which our clients invest. These commissions are based on the amount of the sum invested.

has a quality assurance programme in place to monitor the advice our financial advisers provide;
actively monitors compliance with our conflicts policies and procedures, and;
ensures training is provided to all Collins Group Limited financial advisers about how to manage conflicts of interest.

Complaints Handling and Dispute Resolution

Even with the best of intentions, complaints sometimes arise.

Collins Group Limited is committed to ensuring that all client complaints are handled and resolved in a professional manner in accordance with our Clien Complaints Policy and associated procedures. If you are not satisfied with our financial services you can make a complaint by contacting us at:

Collins Group Limited

P O Box 10 766, Level 3, 40 Johnston Street, Wellington 6140.

Attention: Terry Collins, [T] 04 499 0560 [E] wellington@collinsgroup.co.nz [W] www.collinsgroup.co.nz

When we receive a complaint, we will consider it and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint. We aim to resolve complaints within 10 working days of receiving them. If we can't, we will contact you within that time to let you know we need more time to consider your complaint.

We will contact you by phone or email to let you know whether we can resolve your complaint and how we intend to do so.

If we can't resolve your complaint, or you aren't satisfied with the way we propose to do so, you can contact Insurance & Financial Services Ombudsman Scheme an approved dispute resolution scheme who provide a free, independent dispute resolution service that may help investigate or resolve your complaint.

You can contact Insurance & Financial Services Ombudsman Scheme at:

P O Box 10 845, Wellington 6140

[T] 04 499 7612

[E] info@iombudsman.org.nz

[W] www.iombudsman.org.nz

Contact Details

You can contact us at:

Collins Group Limited

Level 3

40 Johnston Street

P O Box 10 766

WELLINGTON 6140

Attention: Terry Collins

[T] 04 499 0560 or 0800 462 655

[E] info@collinsgroup.co.nz

[W] www.collinsgroup.co.nz